Shipping is calculated in different ways, depending on the type of product being ordered:
- Subscription items aren't charged shipping.
- Books are charged $5 to addresses in the US. Canada addresses are charged $9. Overseas addresses are charged various rates, calculated at the time of checkout.
- Magazines are charged $4 for the first issue and $1 for each additional issue in the same order. Addresses outside the US may receive an additional surcharge.
Orders to addresses in the US or Canada typically ship out within 2-3 business days. Overseas orders are accumulated into bulk shipments to reduce costs. These bulk shipments typically go out around the end of each month.
Shipping on all returns is at the expense of the customer. Proof of purchase is the customer’s responsibility. Customers are advised to communicate with a WRP employee to determine if their product is eligible for return before shipping anything. White River Productions is not responsible for shipping any product back to the customer that is deemed non-returnable.
Books and Magazine Back Issues
Upon receipt by White River Productions, if the product is in good enough condition to be resold, store credit will be issued in the form of a WRP Bookstore gift card for the original purchase price, minus a 25% restocking fee. If the product cannot be resold, either because it is too damaged, or if a back issue is too outdated, no refund will be issued. The determination of whether the product can be resold is made at the discretion of White River Productions.
When a subscription is terminated before it expires, a store credit will be issued in the form of a WRP Bookstore gift card. The amount credited will be the subscription price paid, minus the cover price of any issues already shipped. If an issue is still in transit and has not reached the customer at the time the subscription is cancelled, that issue still counts as shipped and its cover price will be subtracted from the credit issued. Please note: the value of purchasing a subscription versus paying the cover price for each magazine means that, in some cases, there may be minimal credit issued or none at all.
Within one week of the event, all cancellations will be refunded 50% only.